Equipment Service Plans
Maximize equipment performance and reliability with STERIS Equipment Maintenance Service Plans. Ideal for facilities seeking comprehensive repair and maintenance services, these customizable plans provide seamless support tailored to your operational needs. Our global network of field service specialists collaborate directly with your team to ensure responsive, effective assistance.
Every equipment maintenance service plan includes:
- 24/7/365 customer support, delivering answers to your most critical questions
- Access to over 90,000 authentic OEM parts for maintenance, upgrades and repairs
- Professional service from a global team of technicians trained to the latest factory standards
These service plans apply to the following STERIS offerings:
Washing
- Reliance™ Glassware Washers
- Reliance™ Glassware Dryers
- Reliance™ Pharmaceutical Grade Washers
Sterilization
- AMSCO™ Steam Sterilizers
- Finn-Aqua™ Steam Sterilizers
- VHP™ Low Temperature Sterilizers
Water Purification
- Finn-Aqua™ Pure Steam Generators
- Finn-Aqua™ Multiple Effect Water Stills
Service Plan Coverage Options
Coverage Options
Preventative Care Labor
Total Care (Pinnacle)*
X
Labor Care (Respond)*
X
Preventative Care (Premier Plus)*
X
Extended Warranty
Premier
X
Coverage Options
Preventative Care Parts
Total Care (Pinnacle)*
X
Labor Care (Respond)*
Preventative Care (Premier Plus)*
X
Extended Warranty
Premier
See Full Table
Coverage Options
Unscheduled Repair Labor
Total Care (Pinnacle)*
X
Labor Care (Respond)*
X
Extended Warranty
X
Coverage Options
Total Care (Pinnacle)*
X
Extended Warranty
X
*Denotes international names for plans
Equipment Service Plans
Total Care Service
Minimize downtime and extend the life of your equipment with a STERIS Total Care Service Plan. This plan is ideal for Customers seeking a cost-effective, comprehensive maintenance and repair package, ensuring reliable operation while meeting OEM-recommended maintenance and safety standards, reducing expected costs and optimizing efficiency.
This plan includes:
- Scheduled preventive maintenance labor and parts
- Unscheduled repair labor
- OEM replacement parts
Preventative Care Service
Maximize uptime and maintain effective equipment performance with a STERIS Preventative Maintenance Service Plan. Recommended by STERIS, this plan is ideal for Customers seeking proactive maintenance to prevent unexpected operational downtime. By following OEM-recommended preventative maintenance guidelines, this plan ensures that parts with regular wear and tear are replaced on scheduled, ensuring operations remain productive and efficient.
With this plan, a STERIS field service representative:
- Manages your preventative maintenance schedule
- Orders replacement parts as needed
- Performs all necessary labor for each scheduled service visit
Labor Care Service
Ensure your equipment operates reliably and meets your performance standards with a STERIS Labor Care Service Plan. Ideal for Customers with frequently used equipment requiring regular upkeep, this plan provides all labor for preventative maintenance and unscheduled equipment repairs, reducing downtime and maintaining efficiency in your operations.
This plan includes:
- Labor required for scheduled preventive maintenance service visits
- Labor required for unexpected equipment repairs
- Parts identification and ordering from our service field representatives and technical support teams
Additionally, you can easily identify and order replacement parts using our online library of illustrated parts breakdowns, available on the Shop STERIS website.
Repair and Emergency Maintenance Services
Minimize operational downtime and restore your equipment’s functionality with STERIS’s Repair and Emergency Maintenance Services – available whenever you need them, with no service plan required. Whether it’s routine maintenance, urgent repairs or specialized service requests, our factory-trained technicians have the expertise and resources to deliver the services you need, when you need them.
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